National Pen
National Pen’s VISTA MUGS batch orders were stuck and not moving to Production Ready.
Incident Resolved: CTIM-1973
The support team sent the orders For artwork remediation, which resolved the issue. National Pen also confirmed that their VISTA MUGS are now able to batch successfully. Moving the case status to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The support team is still investigating, at high priority, an issue affecting Vista Mugs orders. The next update will be provided within 1 hour.
New Incident: CTIM-1973
Plant: NatlPen-CZH
Priority: High
Escalation sent to: Paperless: D’Ninjas for review.
National Pen’s VISTA MUGS batch orders were stuck and not moving to Production Ready. The support team identified a issue with Acrobatch PDF version issue and suggested sending the item for artwork remediation, but that did not resolve the issue.