Product Configuration

UPDATE:

Update script is running, ~3000 items left to be processed.

UPDATE:

Product data is still being updated and verified. Next update in 30 minutes or sooner.

UPDATE:

We’re now in the process of executing the script to update the data. Once it’s complete, teams will verify the changes to ensure there’s no gaps.

UPDATE:

Data verification is ongoing. Teams are working to ensure they have an accurate and complete list of items with the necessary config data to input into the update script. Next update in 30 minutes.

UPDATE:

A plan is now in place to recover the configuration for ~5200 affected products by using historical data to update the configuration via API. Teams will need some additional time to format the data and execute the script. Next update in 30 minutes.

UPDATE:

Support teams from Vista and CT are currently identifying the changes and discussing options for correcting the data. We will continue to monitor the progress and send another update within 30 minutes.

UPDATE:

Vista teams indicate there could be additional impact with related products that are now unable to be added to carts. Product Catalog teams continue to work the issue. Next update in 30 minutes or sooner.

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Engaging additional Product Catalog teams for assistance.

UPDATE:

Support teams are working to get the necessary squads online for assistance. Next update in 30 minutes.

UPDATE:

Support teams are online and investigating. Next update in 30 minutes.