Asset Management
Multiple National Pen ABC Orders are stuck in prepress stage
Incident Resolved: CTIM-1963
All orders have now been unblocked. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Most of the orders have been unblocked at the network and prepress steps, though a few are still pending MRD file generation which should complete soon. We will wait until all orders are cleared before marking this issue as contained.
UPDATE:
Support team is working together with fulfiller to unblock the stuck orders with high priority. Next update in max 1 hour
UPDATE:
The Support team is online and looking at the stuck orders issue with high priority. Next update in max 1 hour.
New Incident: CTIM-1963
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Over 150 National Pen ABC orders are stuck in the processing state, primarily in the documentTransformation and prepress steps. Requesting the team to investigate this issue with priority.