Issue with JDF files in digital

Resolved Oct 20, 2025 4:39 PM EDT

Incident Resolved: CTIM-1944
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Updated Oct 20, 2025 4:25 PM EDT

UPDATE:

Support teams are still looking into the issue. Next update in 30 minutes.

Investigating Oct 20, 2025 3:58 PM EDT

New Incident: CTIM-1944
Plant: WND
Priority: Critical
Escalation sent to: Fulfillment: Plant Optimizations/NPI for review.
JDF files are not being created for gangs after changes made recently in Digital Finishing Config. Currently 114 gangs are failing to progress to ‘transfer to rip’ status. Support teams in WND are working to revert the changes.