CimCommerce v2
SMS order notification issues
Incident Resolved: CTIM-1941
Contain
Please contact CTIM or see ticket for more details.
UPDATE:
No further info has been provided on the issue at this point. Since orders are still processing and this only affects user notifications, we’ll follow up tomorrow during business hours.
UPDATE:
No additional details at this point. Next update in 1 hour or sooner once we have more information.
UPDATE:
It’s been confirmed by Vista teams that this is related to the ongoing AWS outage. Next update in 1 hour.
UPDATE:
CT Commerce teams have reached out to the squad in Vista who owns the affected SMS service. Next update in 1 hour or sooner if additional details become available.
New Incident: CTIM-1941
Priority: High
Escalation sent to: eCommerce Support for review.
Vista has reported that customers are unable to subscribe to SMS notifications when placing an order. Calls to the related API are failing with 500 status. Support teams are already working the issue.