National Pen

UPDATE:

Batching issues also reported in National Pen (MEX) for silkscreen workflows. Support teams are actively working the issue. Next update in 30 minutes.

UPDATE:

Artwork Tech is working through a large backlog of requests to Maestro service which is affecting Paperless systems. The team is working to handle the increased traffic. Next update in max 30 minutes.

UPDATE:

Artwork team is actively investigating an outage affecting Paperless functionalities at highest priority. Next update in max 30 minutes.

UPDATE:

Rhydon has found an issue with one of their services and are actively investigating. Next update in max 30 minutes

UPDATE:

Rhydon online and actively investigating. Next update in max 30 minutes.

UPDATE:
Escalation sent to: Paperless: Rhydon Squad

Requesting Rhydon’s to investigate failures from Acrobatch service

UPDATE:

While the incident has improved, National Pen is still seeing some inkjet batches not producible. Paperless teams are investigating. Next update in max 30 minutes.

UPDATE:

Affected services all appear to be resolving. Awaiting confirmation from National Pen Czechia if their Inkjet workflow has also resolved.

UPDATE:

Teams continue to see marked improvement with errors dissipating dramatically over the last 10 minutes. However, a thorough check is required and so we have not Resolved this incident yet. Next update in max 30 minutes or once we can consider Resolved.

UPDATE:

We are seeing some improvement after recent containment attempt but due to heavy load this could take some time to reach various customers before we can confirm. Teams are working together at highest priority to resolve this. Next update in max 30 minutes.

UPDATE:

Teams have found likely culprits for the recent failures across artwork services which is causing incidents across all business units. Team has taken mitigation steps to resolve this and we are awaiting the results of those steps. Next update in max 30 minutes.

UPDATE:

Team continues to investigate at the highest priority the authorization issues currently affecting critical artwork services including Prepress which many service rely on. Next update in max 30 minutes.

UPDATE:

This issue appears related to CTIM-1938 wherein Artwork Tech services including Prepress are affected by Authorization errors. The appropriate team is currently investigating at highest priority. Next update in max 30 minutes.

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Adding D’Ninjas to investiagting