Reports server down

Resolved Oct 19, 2025 10:16 AM EDT

Incident Resolved: CTIM-1933
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Updated Oct 19, 2025 9:48 AM EDT

UPDATE:
Escalation sent to: Fulfillment: Infrastructure Database (Muninn)

Engaging on-call for database support team.

Investigating Oct 19, 2025 9:45 AM EDT

New Incident: CTIM-1933
Plant: VEN
Priority: Critical
Escalation sent to: Fulfillment: Infrastructure Database (Muninn) for review.
Users in VEN are currently unable to run reports required for production. Errors indicate that the service is unavailable.