Product Configuration
Increased 400 Errors from Maise Service Affecting PDPs and Category Pages
Incident Resolved: CTIM-1922
Vista teams have confirmed that the issue is now fixed. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Monitoring data indicates the errors have decreased and the problem should now be resolved. We will keep the incident open for another hour to be sure there’s no additional reports of issues on the Vista site.
UPDATE:
The support engineer has deployed a fix, and the errors should start decreasing. The Vista team will verify and confirm if the issue is resolved. The next update will be provided within 1 hour.
UPDATE:
The support team has identified the root cause and is working on deploying the fix. The next update will be provided within 1 hour.
UPDATE:
The support team is currently investigating the issue. The next update will be provided within 1 hour.
New Incident: CTIM-1922
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is currently investigating a high-priority incident affecting Vista. The Maise service is returning an increasing number of 400 errors across Product Detail Pages (PDPs) and Category Pages on the Vistaprint website. This issue may allow customers to proceed through the purchase funnel with products or options that are out of stock, potentially impacting the purchase experience.
The next update will be provided in 1 hour, once the Product Operations team is online.