Mailing Services Unavailability Blocks API Flow

Resolved Oct 17, 2025 5:45 AM EDT

Incident Resolved: CTIM-1908
The Vista team confirmed that the root cause was with a third-party vendor, DeepSync/AccuData, and not with Cimpress. The disruption originated from the vendor’s infrastructure or account authentication. Services have now been restored. CTIM will send the PIA and close the case by end of day today.
Please contact CTIM or see ticket for more details.

Updated Oct 16, 2025 2:34 AM EDT

UPDATE:

CTIM will follow up on this and provide next update in max 24 hours.

Investigating Oct 16, 2025 12:55 AM EDT

New Incident: CTIM-1908
Priority: Low
Escalation sent to: PCD: Product Operations for review.
The Address Management Purchase API is failing due to a DeepSync service downtime. Investigation confirmed that the dependency failure is occurring through the AccuData Wrapper component, which is owned by the Product Catalog Domain. Requesting the team to work on resolving the issue during their business hours.