Inventory and Delivery Planning
Elevated 'No Shipping Speed' errors impacting checkout shipping options
Incident Resolved: CTIM-1906
Vista has confirmed that the error rate is decreasing and system performance looks good. Incident is now considered contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The Vista team identified the root cause and has reverted the recent changes. We are now waiting for Vista’s confirmation that the error rates have decreased, which may take some time about 30 minutes. The next update will be shared once we receive confirmation.
UPDATE:
Further investigation revealed that the issue is related to a configuration on the Vista side. The relevant person is already online and reviewing it with priority. The next update will be provided within 30 minutes.
UPDATE:
Escalation sent to: CTIM
Teams continue to investigate at high priority. Next update in max 30 minutes.
UPDATE:
So far CT teams are unable to recreate the problem. Vista has paged their Order Experience team to investigate. Next update in max 30 minutes.
UPDATE:
Team is online and actively investigating. Next update in max 30 minutes.
New Incident: CTIM-1906
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Requesting help in investigating why since ~1pm UTC, ~1.4k Vista users have experienced an error ‘There was a problem retrieving your shipping options’ when presented delivery options.