Product Configuration
OOS messages on some VCS ProShop products
Incident Resolved: CTIM-1905
Teams found that the ‘Out Of Stock’ messages affecting some VCS ProsShop SKU’s were related to recent changes to specific product SKU’s. Vista IRT has started up a new incident to investigate who might have made these changes on the Vista side. No further action for CT teams. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams continue to investigate the incident. Next update in max 30 minutes.
UPDATE:
Escalation sent to: PCD: Dispatch Squad
Requesting help in investigation of incident which is causing Out of Stock messages to some ProShop VCS products.
UPDATE:
Team online and actively investigating at highest priority incident affecting some VCS ProShop products with Out of Stock messages to customers. Next update in max 30 minutes.
New Incident: CTIM-1905
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Request help to investigate why VCS is seeing errors on specific products. More information in channel.