Asia
Australia (AU) Manifest Generation Failure
Incident Resolved: CTIM-1904
Customer confirmed that the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The Support team has confirmed that the issue has been fixed. We are currently awaiting confirmation from the National Pen team. The next update will be provided once we hear back from them.
UPDATE:
Support team is still working on the impacted shipment to fix the issue. Next update in 30mins or less.
UPDATE:
Support team have identified the shipments that triggered the error and is currently working on the Fix. Next update in next 30mins or less.
UPDATE:
“The Support team has confirmed that this is the same issue reported in #CTIM-1885. They are currently identifying which shipment triggered the manifest failure and will share the one that needs to be removed from the shipment group for the manifest to succeed. The next update will be provided in 30 minutes or less.
New Incident: CTIM-1904
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
The Support team is currently investigating, with high priority, an incident affecting National Pen involving a manifest generation failure in Australia (AU). The next update will be provided in 30 minutes or less