Product Configuration
National Pen orders failed due to Validation Error Message.
Incident Resolved: CTIM-1901
The order reinjection from the CT side has been completed and the fulfiller has confirmed successful order processing. For the remaining 6 orders, the fulfiller will coordinate with their Dev team for manual reinjection. The incident is now considered contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The Support team is continuing with reinjecting the orders they can handle for now. The next update will be provided within 1 hour once this is completed.
UPDATE:
Platform Support team is currently collaborating with the Product Support team on reinjecting the orders. The next update will be provided within 1 hour.
Incident Resolved: CTIM-1901
Testing has confirmed that reinjected orders are now successful and team has confirmed new orders are not failing. Teams continue to work together to get a list that is useable for Platform Support for reinjection. Next update from CTIM during IST business hours.
Please contact CTIM or see ticket for more details.
UPDATE:
While team is seeing stability in the service, the affected National Pen orders need to be reinjected in order to move out of their failed state. Teams are aligning on the remediation plan. Next update in max 30 minutes.
New Incident: CTIM-1901
Priority: Critical
Escalation sent to: PCD: Mavericks for review.
Product Catalog team is currently investigating ~240 National Pen orders that have failed due to Validation error message. Next update in max 30 minutes.