Asset Management
The text highlight effect is not appearing in the PDF or the printed product
Incident Resolved: CTIM-1898
CARE team has been engaged in multiple ways with the list of items that made it to production or customers. Next update when we can confirm with CARE they have what they need from teams to adequately handle direct customer remediation.
Please contact CTIM or see ticket for more details.
UPDATE:
The Support team is working with the CARE team on the categorized list for further remediation steps. The next update will be provided within 2 hours.
UPDATE:
The Support team has reached out to the CARE team with the categorized list for further remediation steps. The next update will be provided within 2 hours.
UPDATE:
Support team have received the categorized list and they will reach out to the CARE team for further remediation steps. The next update will be provided within 2 hours.
UPDATE:
One of the support team is currently working on preparing the categorized list to reach out to the relevant teams for remediation. Next update in max 1 hour.
UPDATE:
Multiple teams need to collaborate and complete the remediation steps. Next update will be provided when the teams are online and starts with the remediation process or maximum in 2 hours.
UPDATE:
Teams are working on remediation list which they will share during IST business hours. Next update when teams have picked up investigation again during IST day.
Incident Resolved: CTIM-1898
The original root cause of this issue is Resolved and teams are now focusing on the remediation effort. Next update on remediation in max 2 hours.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams are currently investigating the issue to identify the root cause. CTIM will provide an update within a maximum of 2 hours.
UPDATE:
The support team is actively working on the issue. CTIM will follow with Rendering team for updates in next 2hours.
UPDATE:
The support team is actively working on the issue. CTIM will provide the next update within 6 hours.
New Incident: CTIM-1898
Priority: Low
Escalation sent to: Artwork Tech: Rendering for review.
The Vista team has encountered an issue where the text highlight effect is not generated in the PDF or the printed output.