Order Management
CT System load test causes 7-minute outage of order placement functionality
Incident Resolved: CTIM-1889
The load test ran from 1-2pm ET on October 7 by one of the CT Commerce squads. They found that during the test, there were delayed responses from endpoints used by Vista during cart/order creation. They are investigating the root cause which will be provided in our post-incident analysis. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Adding Vista to channel
UPDATE:
Ecommerce Support is investigating the issue to identify the root cause. Although the issue has auto-resolved, teams are actively working to determine the RCA. CTIM will provide updates every 12 hours.
New Incident: CTIM-1889
Priority: Low
Escalation sent to: eCommerce Support for review.
The VistaCart system experienced a spike in timeout exceptions on key APIs, specifically the “Begin Checkout” and “Set Payment Method” endpoints. This led to errors when attempting to convert a cart into a confirmed order. Other write APIs, such as address updates, were also affected.
The issue has auto-resolved, but we need to understand the root cause; therefore, eCommerce Support has been added for assistance.