Rest of the world
Manifest not generated (AU)
Incident Resolved: CTIM-1885
Logistics teams have confirmed that the manifest is now fixed. The incident is contained, but we will follow up with the reporter during their business hours to confirm.
Please contact CTIM or see ticket for more details.
UPDATE:
Instead of regenerating or resending the manifest, the failed shipment will be excluded to prevent any additional problems with the already-processed items in the original manifest. Next update in 1 hour.
UPDATE:
The problematic shipment has been identified. The support teams are now working to fix the manifest itself. We will update again in 1 hour or sooner.
UPDATE:
The teams are currently working to identify which specific shipment is causing the problem. There are ~400 total shipments, so additional time is needed to verify each and find the culprit. Next update in 1 hour or sooner.
UPDATE:
The error which caused the failed manifest has been identified and the investigation continues. Next update in 30 minutes.
UPDATE:
Logistics teams are currently diagnosing the issue. Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Engaging additional Logistics squads for assistance.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle
Engaging additional Logistics squads for assistance.
New Incident: CTIM-1885
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Pikachu for review.
National Pen reports that the manifest for AU shipments was not generated as expected. Gathering additional details in the incident channel.