National Pen
The entire laser plan was reassigned for (NatlPen-MEX)
Incident Resolved: CTIM-1883
The support team has created a new schedule, and National Pen has confirmed that everything is working as expected. Hence, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.
UPDATE:
The support team is still working on creating a new schedule while ensuring that the batches currently running on the machines are not affected. Next update after we hear back from Support team max 30mins.
UPDATE:
The support team is currently working on creating a new schedule while ensuring that the batches currently running on the machines are not affected. The process is expected to complete within the next 30 minutes. The next update will be shared once we have confirmation of completion or at the latest in 30 minutes.
UPDATE:
The support team continues to investigate the root cause of the issue with priority. Next update in max 30 minutes.
New Incident: CTIM-1883
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
Approximately 37 machines have stopped due to the laser plan reassignment issue. Relevant support team is actively online and investigating the issue with high priority. Next update in max 30 minutes.