Orders stuck in DTF

Resolved Oct 2, 2025 2:03 PM EDT

Incident Resolved: CTIM-1875
The manual batching process is now working as expected. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.

Updated Oct 2, 2025 1:51 PM EDT

UPDATE:
Escalation sent to: Paperless: Rhydon Squad

Engaging additional Paperless squad for assistance with manual batching issue.

Updated Oct 2, 2025 1:26 PM EDT

UPDATE:

Affected orders have been remediated, pending verification from production.

Updated Oct 2, 2025 12:58 PM EDT

UPDATE:

A correction was needed in the default configuration for this product type. The Paperless team is currently working to fix the affected orders so they can be produced. Next update in 30 minutes.

Updated Oct 2, 2025 12:29 PM EDT

UPDATE:

Paperless and NP teams are currently working the issue. Next update in 30 minutes or sooner.

Investigating Oct 2, 2025 12:13 PM EDT

New Incident: CTIM-1875
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
Orders are stuck in DTF process despite having configured the correct box settings. Items not available for manual batching. Workflow is heavily impacted.