National Pen
(NatlPen-MEX) Laser plan failed
Incident Resolved: CTIM-1873
Production teams have confirmed the shift plan and manual batching are now working. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Paperless teams indicate that the plans should now work as expected. Production teams are currently working to verify the shift plan. We will wait to contain the incident until we can confirm that the plan has been committed properly. Next update in 30 minutes or sooner.
UPDATE:
Team has requested the manufacturing team attempt to run a machine. Next update in max 30 minutes.
UPDATE:
Paperless Development have determined a root cause related to shift timing and are working on a fix. Next update in max 30 minutes.
New Incident: CTIM-1873
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
Teams are currently investigating downtime at Laser workflow at National Pen Mexico with highest priority. Next update in max 30 minutes.