Trust Suite (COAM, authorization)
Issue with clip art images on the designer page
Incident Resolved: CTIM-1872
Access teams took action that has been confirmed to have fixed the Build A Sign clipart sidebar incident. Incident is now Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: Access Domain
MPI Status to reach a larger audience of Build A Sign team. Requesting Access Domain to help investigate critical issue affecting Build A Sign Customers Clip Art images.
UPDATE:
Teams continue to investigate this at highest priority. Next update in max 30 minutes.
UPDATE:
The team is not able to recreate the reported incident within Sherbert v1 and are exploring possible access issue. Next update in max 30 minutes.
UPDATE:
Support team is online and actively looking into the Clipart image issue with high priority. Next update in max 30 minutes.
New Incident: CTIM-1872
Priority: Critical
Escalation sent to: Artwork Tech: Infrastructure (Uploads) for review.
The Shapes API is returning invalid responses and sending errors with a 200 status code. This is affecting thousands of BuildASign customers, as they are unable to see cliparts images on the designer page. The issue began approximately 9 hours ago.