Product Configuration
Tradeprint is not receiving any new batches of mug orders.
Incident Resolved: CTIM-1867
The support team has identified and fixed the issue. Tradeprint has also confirmed that they can now create batches for mugs. Hence, moving the case status to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team is still investigating, at high priority, an incident affecting Tradeprint, where no new batches of mug orders have been received. Next update in 1 hour or less.
UPDATE:
The team is still investigating, at high priority, an incident affecting Tradeprint, where no new batches of mug orders have been received. Next update in 1 hour or less.
UPDATE:
Escalation sent to: Paperless: D’Ninjas
Paging D’Ninjas team for assistance.
UPDATE:
Escalation sent to: Paperless: D’Ninjas
As requested Adding D’Ninjas for further assistance on this issue.
New Incident: CTIM-1867
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is currently investigating, at high priority, an incident affecting Tradeprint, where no new batches of mug orders have been received since last night. Next update in 30 minutes or less.