Asset Management
Issue with icons in embroidery
Incident Resolved: CTIM-1863
It appears as if a feature is being used outside of the scope intended. CT has requested Studio team to investigate from their side. Next update when Studio team has responded during their business hours or max 6 hours.
Please contact CTIM or see ticket for more details.
UPDATE:
The Vista team has informed us that they are still facing the issue. The support teams are currently analyzing this to determine how the other assets are working. Next update in 1 hour or less.
UPDATE:
The support team has informed us that the Venlo machine issue is fixed. We are currently waiting for the Vista team to confirm if the issue has been resolved. The next update will be shared after we hear back from them.
UPDATE:
Artwork teams have determined a likely cause for the issue. We will follow up with them tomorrow and provide another update once the teams are back online (max. 12 hours).
UPDATE:
The issue is under investigation but due to the limited impact it will be treated as ‘high’ priority to be reviewed during business hours for the dev squad. We will send another update by EOD today.
UPDATE:
Artwork teams are currently reviewing the issue. Recategorizing as ‘Asset Management’ within the Artwork domain. Next update in 30 minutes.
New Incident: CTIM-1863
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Vista has reported an issue within Studio where all icons added to embroidery designs have the transparency as an opaque fill. This is currently affecting all customer designs.