Calls from settings API are failing

解決済み 2025年09月27日 22:11 EDT

Incident Resolved: CTIM-1860
Support team has deployed a fix and the errors have gone down to zero from last 8 minutes resolving the issue. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年09月27日 21:06 EDT

UPDATE:

The last action did not resolve the issue and the team continues to investigate the issue with high priority. Next update will be shared within 1 hour or sooner if additional details become available.

更新済み 2025年09月27日 20:50 EDT

UPDATE:

Support team has taken some steps to fix the issue and is expected to show results in another 5 minutes. Next update when we get more information or max in 30 minutes.

更新済み 2025年09月27日 20:28 EDT

UPDATE:
Escalation sent to: Artwork Tech: Rendering

Adding another Support team to help investigate this API failing issue. Next update in max 30 minutes

更新済み 2025年09月27日 20:17 EDT

UPDATE:

Support team is online and actively investigating the issue of API call failing with high priority. Next update in max 30 minutes.

検証中 2025年09月27日 20:09 EDT

New Incident: CTIM-1860
Priority: Critical
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Call to settings API is failing leading customers unable to see the designs. Issue started at 22.50 UTC. About 2000 failed calls, which can mean 2000 people who entered the website designer and could not use the clip arts sidebar