Pricing
Users are not getting prices for some PIM products
Incident Resolved: CTIM-1852
At this point, the incident is contained. We will follow up with the merchant tomorrow AM to confirm there’s been no additional problems.
Please contact CTIM or see ticket for more details.
UPDATE:
A fix has been applied that will prevent invalid options from showing as selectable to customers. Once this is confirmed by the fulfiller, we will contain the incident.
UPDATE:
The remaining products and variants will be fixed by tomorrow (timeline approved by fulfiller). Next update by EOD ET.
UPDATE:
The problem has been identified and a fix is in-place for one of the products. The same fix will be applied to additional products that are affected. Next update in 30 minutes.
UPDATE:
CT Product Catalog and Printdeal teams continue to work the issue. Next update in 30 minutes.
UPDATE:
Product Catalog teams are reviewing the issue. Next update in 30 minutes.
New Incident: CTIM-1852
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Users are not seeing prices for some PIM items. The issue is caused by missing EDOs, which are required as part of the price retrieval request. They are pivoting on EDO IDs to fetch the prices. Requesting team to look into this asap.