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Shipment failing for TLS Vista users
Incident Resolved: CTIM-1851
Since the issue doesn’t involve Cimpress services, we’ve informed the reporter that they should follow up with HP/UPS/TLS to correct the problem. Incident is contained on our end.
Please contact CTIM or see ticket for more details.
UPDATE:
Support team is online and actively looking into the shipment issue with priority. Next update in max 1 hour.
New Incident: CTIM-1851
Priority: High
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
TLS fulfiller shipments are failing with an error and so far 300+ shipments have been affected. The user migrated the system to HP and has been facing the issue since Monday. Requesting help to investigate this issue.