Asset Management

UPDATE:

Platform Support is working on sorting the orders before reinjecting. The next update will be provided within 1 hour or sooner if available.

UPDATE:

Orders have been sent to Platform Support for rejection and reinjection. They have provided an ETA of 20 minutes. The next update will be shared once we have more details on the remediation completion or in 30 minutes at the latest.

UPDATE:

Artwork team is still working on the remediation process. We will follow up on this in next 1 hour.

UPDATE:

While resolution still stands, CTIM is currently awaiting next step confirmation from Artwork teams on the remediation effort. CTIM will update in 1 hour.

UPDATE:

We’re currently awaiting completion of the regenerated assets from Artwork teams. There will be some additional time needed to filter the impact lists by business unit and send those items to the appropriate teams for processing. CTIM will follow up with the dev squads tomorrow AM (IST, ~1-2 hours) to begin remediation of the affected orders.

UPDATE:

A list of affected items has been created and Artwork teams are working to regenerate the assets for those orders. Once that process is complete, we will need to filter the list for items from each business unit to be remediated. Next update in 1 hour.

UPDATE:

Support teams are actively working on the remediation list. We’re adding Vista as an affected org since they have found affected items as well (raised in a separate escalation). We will send another update as soon as the list has been shared with us.

UPDATE:

The problem has been fixed for incoming items. Artwork teams have determined that the deployment in EU-West was unaffected but other regions were impacted. They are currently working to identify the affected items. Next update in 1 hour or sooner.

UPDATE:

Dev team is actively working on the fix. Next update in max 1 hour.

UPDATE:

Dev team has rolled back the deployment. Next update in max 1 hour.