Artwork Generation
Artwork Generation API Dropping pageNumber Property in CimDoc, Causing Artwork Misplacement
Incident Resolved: CTIM-1846
Since the issue doesn’t have a defined start date (ie. the API has never returned this specific data since it was first implemented in Studio), the remediations will likely have to be handled on a case-by-case basis. Customer Care teams have been notified. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
A fix has been deployed and confirmed that the API is now returning the correct data. Support teams will need to discuss next steps for fixing the affected orders. Next update in 1 hour.
UPDATE:
The support team has identified the issue and is deploying a fix. Next update when we have more details or max in 1 hour.
UPDATE:
The Support team is actively looking into the issue with priority. Next update when we have more details on the resolution or max in 1 hour.
New Incident: CTIM-1846
Priority: High
Escalation sent to: Artwork Tech: Artwork Generation for review.
The Artwork Generation API has been intermittently dropping the pageNumber property in CimDoc during the call. This issue, ongoing for the past 12 hours, results in incorrect rendering of artwork assets—most notably, front-side artwork being duplicated on the back side, even when users upload different designs for each.