Pricing
All national pen products returning UNDELIVERABLE
Incident Resolved: CTIM-1842
Support team has fixed the issue and the customer also confirmed that the plans are now returning correctly. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support team has likely found the root cause and we awaiting confirmation on the fix. Next update when we get more information on the fix or max in 1 hour.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Labe
Requesting additional support team help.
UPDATE:
Escalation sent to: Fulfillment: Logistics Support
Requesting additional support team to assist on this further. This is a high priority incident and we are keeping the update to 1 hour mark. Next update in max 1 hour.
UPDATE:
The support team is actively online and is looking into the issue with priority. Next update in max 1 hour.
New Incident: CTIM-1842
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
All National Pen products are being impacted, as the API from a service is returning an UNDELIVERABLE status. Currently, purchases and shipping are not blocked. While they do have error handling in place for cases where the API returns a 404 with UNDELIVERABLE status, they are receiving incorrect inventory data for all products. This is a request for the Support team to look into this with a high priority during business hours.