Vista
Plant need help in bulk-cancelling the items directly in Viper
Incident Resolved: CTIM-1840
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Bulk cancellation of the subset of the original orders with status ‘Order Needs Cancelling’ has been completed. We will clarify the next steps and send another progress update in 1 hour.
UPDATE:
Support team is actively working with Plant CARE team to bulk cancel the affected orders and to reinject them with priority. Next update in max 1 hour.
UPDATE:
The Support team is online and looking into the bulk cancel items issue with priority. Next update in max 1 hour.
UPDATE:
Next update will be shared once the team starts the investigation or CTIM will follow up on this in max 1 hour.
New Incident: CTIM-1840
Plant: VEN
Priority: High
Escalation sent to: Fulfillment: Planning/Data Investigation for review.
CT has reinjected and rejected specific Poster orders. However, since the items were rejected in MCP, they did not transition to the “Cancel” state in Viper. The rejections occurred on September 17th around 17:00 CEST, affecting approximately 650 items. Production on A4 posters is halted due to this issue, resulting in more than 2,000 items currently being impacted. Requesting team to look into this with high priority during business hours.