North America
Order are stuck in Validation failed tab - Order Production Rejected.
Incident Resolved: CTIM-1839
Team confirmed that they are able to create shipment now and orders are getting processed. Hence, moving the case status to contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Team has identified the issue and is currently working on the Fix.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Adding Snorlax team for further assistance on this issue. Next update in 30mins or less
New Incident: CTIM-1839
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is working on a high-priority incident affecting National Pen, where orders are getting stuck in Order Production and rejected in the Comet Dashboard. Currently, around 500 orders are stuck, and the count is increasing.