North America

UPDATE:

The remaining manifest will be resolved by 12pm tomorrow IST (2am ET today). Next update will be once we’ve confirmed those have been fixed and ready for shipment.

UPDATE:

All the manifests have been sent except for AU/NZ shipments. There’s a discrepancy there that is still being corrected. We will update again as soon as those are ready (~30min).

UPDATE:

Two of the original eight manifests have been processed. The others are being actively worked on. We will continue to update as the others manifests are corrected and sent.

UPDATE:

Teams are still making progress on fixing each of the affected manifests. No action is needed from the fulfiller as the remediated manifest data will be made available to them automatically. Next update in 1 hour.

UPDATE:

Support teams are testing the fix for the previous manifests. Next update in 1 hour or sooner once the affected manifests are corrected.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu

Adding another Logistics squad for assistance.

UPDATE:

A rollback has been completed which will resolve the issue for new shipments. The support team is now working on a plan to fix the previously-affected manifests. Next update in 30 minutes.

UPDATE:

A bug has been identified that is currently impacting the manifesting process. We will update again in 30 minutes or sooner once a fix or rollback is implemented.

UPDATE:

Appropriate team continues to investigate at highest priority the manifestation failure at National Pen Mexico. Next update in max 30 minutes.

UPDATE:

Appropriate team continues to investigate at highest priority the manifestation failure at National Pen Mexico. Next update in max 30 minutes.