Visualization
VCS previews not loading
Incident Resolved: CTIM-1835
Customer confirmed that the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
At this point, we’ve been unable to identify the cause of the problem, though there’s no indication of errors or service degradation. The impact has remained limited and we will continue to investigate the issue as non-urgent unless the problem worsens.
UPDATE:
No additional details at this point. Prepress squad continues to investigate the issue. Next update in 1 hour or sooner.
UPDATE:
Escalation sent to: Artwork Tech: Prepress
Engaging additional Artwork squads (Prepress) for assistance.
UPDATE:
No systemic issues have been found with the related services. Since the issue appears to be affecting specific SKUs, we’re looking into other possible causes related to those products. Next update in 1 hour.
UPDATE:
Artwork teams are actively working the issue. We will provide additional details as they come to us. Next update in 30 minutes or sooner.
UPDATE:
The issue is currently being investigated by Artwork support/dev teams. Next update in 30 minutes.
UPDATE:
Escalation sent to: Artwork Tech: Rendering
Adding Render squad for assistance.
UPDATE:
Artwork support teams are online and checking the issue. Changing the impacted service to Artwork Visualization.
New Incident: CTIM-1835
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Vista has reported that previews are failing to load in Proshop for various SKUs. This is impacting VCS orders since customers are unable to verify designs.