Product Configuration
Artwork observed a spike in 5xx errors correlated with the transition to the new Surface Explorer endpoint
Incident Resolved: CTIM-1834
Contained
Please contact CTIM or see ticket for more details.
UPDATE:
As everything remained stable for a long time, we are marking this incident as contained.
Incident Resolved: CTIM-1834
Teams continue to monitor before considering this fully contained. Next update on Monday.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-1834
Priority: Low
Escalation sent to: CTIM for review.
The Artwork team observed spikes in 5xx errors on September 11th, 13th, and 17th after switching to the new Surface Explorer endpoint. During these periods, the errors blocked order injection into MCP. The Product team is already addressing the issue and has upgraded the service infrastructure. This incident has been logged for tracking purposes. The team will continue to monitor stability and the next update will be shared once the service is stabilized or max in 24 hours