Drop in extracted brand profiles

Atualizado Sep 17, 2025 9:47 AM EDT

UPDATE:

The appropriate team continues to investigate this at low-urgency. Next update in ~24 hours.

Atualizado Sep 16, 2025 4:28 PM EDT

UPDATE:

This issue is being handled as low-urgency and the support teams are aware of the problem. We will send an update within 1 day regarding the status of the investigation (or sooner if additional details are shared).

Investigando Sep 16, 2025 4:04 PM EDT

New Incident: CTIM-1830
Priority: Low
Escalation sent to: CTIM for review.
This is to log a retroactive issue from September 11 where brand profiles for Vista were not being created as expected. Since the fix, there’s still a noticeable drop in the normal amount of extractions. The support teams from Artwork and Vista have already been reviewing the problem.