Bad data in manifests

Oppdatert Sep 15, 2025 5:39 PM EDT

UPDATE:

The team has found the issue is likely related to a problem in date formatting when the manifest is generated between midnight and 1am. They are currently working on a fix. We will send another update once the patch is released/deployed.

Oppdatert Sep 15, 2025 2:29 PM EDT

UPDATE:

Since there’s a current workaround in-place and not affecting all shipments, this issue will be considered ‘high’ priority. We will follow up with the dev team and provide another update by EOD.

Oppdatert Sep 15, 2025 2:06 PM EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu

Engaging additional Logistics squad for assistance.

Oppdatert Sep 15, 2025 2:02 PM EDT

UPDATE:

Updating location as the reports came from WND. Logistics dev squad is currently reviewing the issue. Next update in 30 minutes.

Undersøker Sep 15, 2025 1:59 PM EDT

New Incident: CTIM-1829
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
Fulfiller reports that some manifests are showing ‘NAN’ (Not a number) in the date field which is causing problems with customs. Engaging Logistics dev team for assistance.