Boxup

UPDATE:

Test jobs have successfully been sent and processed at the press as expected. The workflows should now be able to function normally. We will continue to monitor for 30min before closing the issue.

UPDATE:

The affected system now appears to be running. Teams are currently testing some work to verify functionality.

UPDATE:

No additional updates at the moment. Issue is ongoing but still being investigated. Next update in 30 minutes.

UPDATE:

The host machine is running though there continues to be some connectivity issue that is still being diagnosed. Both CT and BoxUp support teams are actively working the problem. Next update in 30 minutes or sooner.

UPDATE:

Support teams are still working to bring the file transfer host online. While the MPI updates are going out to certain CT, BoxUp and Vista notification lists, it should be noted that the issue specifically pertains to BoxUp production. Next update in 30 minutes or sooner.

UPDATE:

Support teams have found an issue with the file transfer host machine located onsite. They are working with the BoxUp team to restart the server. Next update in 30min or sooner.

UPDATE:
Escalation sent to: Fulfillment: Plant Optimizations/NPI

Adding next team to aid in investigation. Next update in Max 30 minutes.

UPDATE:

Appropriate team is online and actively investigating at highest priority. CTIM upgrading this to a MPI level incident to share updates with wider audience. Next update in Max 30 minutes.

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Adding team to investigate at highest priority. Next update in max 30 minutes.

UPDATE:

Team is online and actively investigating. Next update in max 30 minutes.