Product Configuration
Mora than 60 orders are rejected due to Document is invalid
Incident Resolved: CTIM-1820
Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The test flows are working as expected and have been pushed to production for new orders. Additional flows have been created for the other impacted order types which can now be submitted for bulk remediation. We will update this issue again tomorrow once we’ve confirmed the affected items have been reordered.
UPDATE:
Product Catalog Domain teams are continuing to work the issue. There’s a new flow ready that will be evaluated once the fulfiller is able to resubmit a test order. Next update will be once we’re able to confirm the outcome of the reorder with the new flow.
UPDATE:
Support team discussed with customer over the call. They have re-injected a test order which was rejected, revealing that it fetched an outdated flow missing paging requirements. The team is now checking flow configurations to resolve the issue. Next update when we get more information or max in 1 hour.
UPDATE:
Support team is online and are actively looking into the issue with high priority. Next update in max 1 hour.
New Incident: CTIM-1820
Priority: High
Escalation sent to: PCD: Product Operations for review.
More than 60 Pixart orders were rejected due to a mismatch error: ‘Document is invalid – Number of pages (4) in prepress instructions does not match number of surfaces (40).’ The issue was identified in Product Linker, where the Prepress flow call for product configuration was returning an empty value.