Artwork Processing
Multiple users facing download delays in the review app
Incident Resolved: CTIM-1814
Support team found no issue from their service end. Switching to different network resolved the issue for many orders. Customer will check back tomorrow and confirm on this. At this point incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Team continues to discuss this issue over the call. Next update when we hear more information or max in 1 hour.
UPDATE:
Team is still investigating to find the cause. They are connected with the customer over call to discuss further. Next update when we hear more information or max in 1 hour.
UPDATE:
The troubleshooting steps have resolved the issue for 2 artists, while 6–7 are still affected. The team is continuing their investigation to fully resolve the issue. Next update max in 1 hour.
UPDATE:
After completing troubleshooting steps, one artist was able to download artwork. We are now awaiting confirmation from the fulfiller to verify if the issue is resolved for all users.
UPDATE:
Since the orders need to be processed before 6.30 PM IST today, the team is actively working on resolving the issue. They are performing basic troubleshooting steps to ensure everything is correct. Next update in max 30 minutes.
New Incident: CTIM-1814
Priority: Critical
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
The WMD users facing download delays in the review app. Impact has grown from 6–7 artists to 9, and Pixart has also reported the issue. While requests are eventually released, downloads are taking much longer than usual. Currently they have 3,200 orders from today that need to be released before 06:30 IST. The relevant team is actively investigating with priority. Next update will be shared once we have more information or within 30 minutes.