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National Pen Manifestation Failure
Incident Resolved: CTIM-1797
Second manifest is now fixed. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams are continuing to work the problem and are communicating directly with the fulfiller. One manifest has already been fixed. We will update again in one hour.
UPDATE:
Teams are discussing this issue over the call. Next update will be shared as soon as the information is available or max in 30 minutes.
UPDATE:
Team is actively investigating and they are looking into removing the cancelled shipments from the manifest and redriving it to resolve the issue. Multiple teams are involved in diagnosing and addressing the problem. Next update in max 30 minutes.
UPDATE:
Team is online and actively investigating the issue with high priority. Next update in max 30 minutes.
New Incident: CTIM-1797
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Pikachu for review.
National Pen requires assistance to resolve a failing manifestation issue, which is currently affecting 24 shipments.