AuthFront (Authentication)
Users unable to login to viper
Incident Resolved: CTIM-1796
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Some users are now able to login successfully. Support teams plan to revisit the issue during the next day shift in DPK and reassess the impact.
UPDATE:
Support teams have been working to verify user permissions, passwords and group membership to isolate the cause. The problem has still not been diagnosed. Next update in 1 hour.
UPDATE:
Investigation continues to find the root cause. Next update in max 1 hour.
UPDATE:
Teams are still testing with systems to try login. Next update when we have more information or max in 30 minutes.
UPDATE:
Local IT team is checking with the access workflow inside viper and investigation continues. Next update in max 30 minutes.
UPDATE:
Team is still investigating this issue with high priority. Next update when we get more information on the investigation progress or max in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Infrastructure Dev Ops (UFI)
Adding support team to look into this
UPDATE:
The relevant team is online and actively investigating the issue of plant users unable to login with high priority. Next update in max 30 minutes
New Incident: CTIM-1796
Plant: DPK
Priority: Critical
Escalation sent to: Access Domain for review.
The issue occurs even after users enter the correct credentials. It started in the late afternoon when first reported and is now impacting many users in the night shift, mostly team leads. They tried to reset their passwords from the AD server, they still receive the same error message screen. The issue persists across both LAN-connected and WiFi+VPN-connected machines, with the same result.