Cart & Checkout Errors

Resolvido Sep 2, 2025 5:04 PM EDT

Incident Resolved: CTIM-1794
Website Pricing service metrics remain stable and no further issues have been reported. Incident is contained.
Please contact CTIM or see ticket for more details.

Atualizado Sep 2, 2025 3:48 PM EDT

UPDATE:

Product Catalog team confirms that the original issue was caused by an infrastructure change that has since recovered. They are not planning to perform any additional changes and the service should remain stable. We will continue to monitor the issue for 30min.

Atualizado Sep 2, 2025 3:30 PM EDT

UPDATE:
Escalation sent to: PCD: Alchemy Squad

Adding Product Catalog dev squad to verify service health. Next update in 30min.

Investigando Sep 2, 2025 3:12 PM EDT

New Incident: CTIM-1794
Priority: High
Escalation sent to: PCD: Product Operations for review.
Vista reported spikes in errors during customer checkouts from ~2:30pm ET - 3:00pm ET. The problem seems to have subsided at this point. Currently not paging additional squads but teams are already online to investigate the issue.