North America

UPDATE:

Since there’s no current impact to production, teams will continue to work the issue during business hours (IST). We will follow up with another update at that time.

UPDATE:

We suspect that the manifest UI is showing a failed upload but the data is actually being passed correctly to the carrier. We’ve received no additional reports of problems from production.

UPDATE:

Previous update was for an unrelated incident. This issue regarding the carrier document that is failing to upload is ongoing. Logistics teams are currently working on a fix.

UPDATE:

Logistics teams are still working the issue. Next update in 30min or sooner if more details become available.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Engaging additional Logistics dev team for assistance.

UPDATE:

Production confirms the manifest document in the original escalation was received and cleared. Logistics is still looking into a problem with a particular carrier document that is still failing to upload. Next update in 30min.

UPDATE:

Production reports that the document was received by the broker before any actions taken by the support teams. Waiting on confirmation before closing the issue.

UPDATE:

Logistics teams have identified that the file has a missing/invalid field and continue to trace this issue. Next update in 30min or sooner.

UPDATE:

Logistics dev team is online and reviewing the issue. Next update in 30min or sooner.