National Pen unable to close manifest

Löst Aug 31, 2025 6:31 PM EDT

Incident Resolved: CTIM-1790
Manifestation successful. Incident Contained.
Please contact CTIM or see ticket for more details.

Uppdaterad Aug 31, 2025 6:19 PM EDT

UPDATE:

Teams believe the issue should be resolved. Awaiting customer confirmation.

Uppdaterad Aug 31, 2025 6:00 PM EDT

UPDATE:

Appropriate team is online and actively investigating at highest priority. Next update in max 30 minutes.

Uppdaterad Aug 31, 2025 5:44 PM EDT

UPDATE:

Paging team required for next stage of investigation. Next update in max 30 minutes.

Uppdaterad Aug 31, 2025 5:28 PM EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax

Adding next team for investigation based on findings.

Utreder Aug 31, 2025 5:01 PM EDT

New Incident: CTIM-1790
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Pikachu for review.
Logistics Support is investigating why National Pen is unable to complete manifestation for delivery. Next update in max 30 minutes.