National Pen
Product Family disabled during new product launch
Incident Resolved: CTIM-1777
Contain.
Please contact CTIM or see ticket for more details.
UPDATE:
The latest version has been activated, pending confirmation from production.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding Product Catalog Domain for assistance.
UPDATE:
Support teams are still diagnosing the issue. Next update in 1 hour.
UPDATE:
Reopening the issue since the previous fix was unsuccessful. Symphony squad is back online to investigate why the current version is unable to be activated.
Incident Resolved: CTIM-1777
No further reports of problems from production. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Product family version rolled back to previous version, pending confirmation from fulfiller.
New Incident: CTIM-1777
Plant: NatlPen-MEX
Priority: High
Escalation sent to: Paperless: Symphony Squad for review.
National Pen (MEX) is having an issue with the product configuration for a product launch. Product Config UI shows the error, “Failed to create Product Family…Cannot upload product. Product family LPU has been disabled.” The current state of these products would require fallback to legacy system.