Order Management
Problems accessing Customer Complaints
Incident Resolved: CTIM-1773
Issue was resolved around 12pm ET prior to our escalation. Incident is contained.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-1773
Priority: High
Escalation sent to: eCommerce Support for review.
Users are experiencing an issue when trying to access and edit customer complaints. The issue was first reported by Printdeal but also affects Pixart and Easyflyer. Since the problem is not directly affecting customers or production, we’re engaging the support teams without paging at this point and it will be reviewed during their business hours.