Artwork Design
Investigation Sherbert 504 errors triggering Studio error intermittently
UPDATE:
Some improvements noted, teams continue to investigate best options. Next update Monday.
UPDATE:
Vista identified additional spikes in 504 errors at 8pm ET after the incident was originally contained. We’ve reopened the issue and will follow up with the dev teams when they’re back online (IST morning, ~2 hours).
Incident Resolved: CTIM-1770
Fix was deployed and confirmed to be successful. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The problem was identified and a fix released by Artwork teams. Vista plans to deploy the fix to Studio in the next 30min. Next update once it’s been pushed and we can verify the outcome.
New Incident: CTIM-1770
Priority: Low
Escalation sent to: Artwork Tech: Support for review.
Requesting Artwork Support to investigate Sherbert errors that occurred on August 25 and 26 which resulted in Studio errors to ~400 Vista customers.