Vista
NPI items for COD being shipped manually
Incident Resolved: CTIM-1750
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
New Incident: CTIM-1750
Plant: BHI
Priority: Low
Escalation sent to: Fulfillment: Planning/Data Investigation for review.
Since the introduction of Cash On Delivery orders in BHI, there’s an ongoing issue with shipping NPIs. Additional details are being gathered, but assistance is needed (non-urgent) to cancel the items that have been shipped manually. The discussion around the optimal process for NPI COD items is ongoing.