AuthFront (Authentication)
Auth0 issues in us-east-1 region
Incident Resolved: CTIM-1746
Access teams have confirmed that their auth services have recovered. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Cloudflare and Auth0 are showing all systems are functional. We are currently checking internally whether CT auth services have recovered.
UPDATE:
The underlying Auth0 issue is related to an ongoing Cloudflare outage. We are monitoring their status updates and will provide additional details once we can expect recovery of CT auth services. Next update in 30 minutes or sooner.
UPDATE:
Current impact appears to be certain MCP websites and services. We’ve received reports from BoxUp and National Pen. Vista customers are not affected, though some Fulfillment services that are located in the affected AWS region are. Next update in 30 minutes or sooner.
UPDATE:
Upgrading this issue to MPI for visibility. Notices have been sent to the affected businesses.
New Incident: CTIM-1746
Priority: Critical
Escalation sent to: Access Domain for review.
Access domain has reported that there are authentication issues affecting services in us-east-1 region. The problem is due to a third-party problem with Auth0. Support teams are actively monitoring the problem.