Vista
Label printing and put-away/fetch issues
Incident Resolved: CTIM-1745
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
The underlying Auth0 issue is related to an ongoing Cloudflare outage. We are monitoring their status updates and will provide additional details once we can expect recovery of CT auth services. Next update in 30 minutes or sooner.
UPDATE:
The problem has been traced to an Auth0 outage. That incident is being tracked separately (CTIM-1746). We will continue to provide updates here every 30 minutes.
UPDATE:
Support teams have moved the service to another region to mitigate the problem. They’ve have identified the possible root cause but will investigate further to confirm during business hours as long as the impact is lessened with the current workaround. Production has indicated that there’s still intermittent failures. Next update in 30 minutes.
UPDATE:
Support teams are actively reviewing the issue. Next update in 30 minutes.
UPDATE:
Escalation sent to: MIS Prometheus Squad
Engaging Prometheus (Product Model) squad for assistance.
New Incident: CTIM-1745
Plant: WND
Priority: Critical
Escalation sent to: CTIM for review.
WND production is seeing issues with labels showing ‘No router data found’ and problems with errors on the PDAs during put-away and fetch activities. The errors indicate a problem with the Issue Tracking Service.