Artwork Design
PDC (Post Design Comnfiguration) Outage Due to Underlying CT Service Issues
Incident Resolved: CTIM-1728
Customers have confirmed a reduction in errors. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The ETA to clear cache and reflect improvements is approximately 15 minutes. We will confirm the resolution once the customer validates the fix.
UPDATE:
Team has deployed the fix and we are now awaiting customer feedback on whether the improvements are visible.
UPDATE:
Support teams have identified the root cause and are currently working on implementing a fix. The next update will be shared once the fix is deployed or within the next 30 minutes at the latest.
UPDATE:
The relevant support team is online and actively looking into the issue of PDC outage with high priority. Next update in max 30 minutes.
New Incident: CTIM-1728
Priority: Critical
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
PDC is currently down due to an underlying issue in CT services, which is disrupting PDC functionality. The process is failing while transforming a document due to a null pointer error. Since there were no recent code changes from Vista, this suggests that the failure is coming from an underlying service dependency. Requesting CT Artwork team to look into this.